Refund policy

All sales are final.

Because each item is custom-made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.

However, if your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we’ll work with you to resolve the issue. This may include a repair, replacement, or store credit at our discretion.

We cannot be responsible for damage caused by improper use, wear and tear, or accidents after delivery.

Please note: Under EU law, customers normally have the right to return online purchases within 14 days. However, this right does not apply to made-to-order or personalized items. Because our products are custom-made, all sales are final.

Shipping & Lost Packages

We are not responsible for shipping delays or lost packages caused by the carrier. We will assist you in filing a claim if necessary.

Processing Time

Please allow 5–6 weeks for your order to be created before shipping. Every item is made to order.